Pivotal Solutions’ strategy for providing high quality software and support

Ensuring user confidence is paramount in ensuring the vision for the software is met and retained. If users lose confidence, they may start using the dreaded spreadsheet or other data islands to do their work rather than use the tool that if used correctly, will provide the business with the information and data it needs to work.

We have found that keeping each piece of functionality in our software simple helps users understand how the application works and increases buy-in. Each function of the application should be explainable in one or two sentences so that users can see how it works and how they can best use it. That isn’t to say our software doesn’t do some complicated tasks, we just try not to do too much unfathomable magic so the user isn’t sure what will happen when they click the button. We have found that when users have a good understanding of the application that they will use it in ways we hadn’t thought of.

When software is used by large organisations, it must be flexible enough to cater for the different way each person or department works. Software that is intuitive and customisable reduces the cost of ownership as there is less training required, less help desk activity and more adherence to the ‘proper’ way of doing things.

Providing valuable and responsive support

Even the most meticulously planned application will contain ‘problems’, it’s just the nature of the beast. These ‘problems’ can arise from, changes in user requirements, misunderstanding of requirements, errors in implementation. It doesn’t really matter what they are, but it does matter how they’re dealt with. We pride ourselves on our responsive and timely help desk service. If users are unable to do their work then the business is losing money. We will work with users to achieve a solution as quickly as possible, the most important thing is the resolution of the issue.

“We specialise in information and document management to provide software that allows users to store and search complex data and use it within automated and manual workflows.”

Most of our applications rely on integration with other systems, providing and using external functionality. We have found that users will report issues with our software but the issue actually lies elsewhere. Having good relationships with people across our customers organisations allows us to determine where the issues are and either resolve them ourselves or let the appropriate team know of the issue. This expedites the resolution and lets our users get on with their jobs.

Close consultation with our customers

Alongside offering high-quality software and support, we specialise in information and document management to provide software that allows users to store and search complex data and use it within automated and manual workflows. The main benefit we offer over competitors is that all our software is written in close consultation with our customers exact requirements, and we also ensure that it is adaptable for their future needs.

We have decades of experience in writing software to manage large repositories of files and associated data. This includes the indexing of binary documents to allow for forensic and casual searching with context-sensitive criteria. Over the top of the processing of complex data we have created interfaces and workflow mechanisms to allow the data to be available and processable across various organisations.

Pivotal Solutions is a small agile company that can provide you with the high-quality software you need. We can provide the functionality using desktop applications. Web applications or mobile. We will work with you to deliver the software application you need and provide backup and support to make it a worthwhile investment.

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