The Department for Work and Pensions (DWP) has announced plans to use the power of generative artificial intelligence, despite earlier restrictions on its use of similar technologies
Aiming to explore new opportunities and address challenges, the DWP’s AI and Innovation Directorate is preparing to engage with suppliers to leverage generative AI across various domains.
Generative AI, renowned for its ability to create new content and solutions autonomously, has interested government bodies, including the DWP. Despite a recent ban on staff using ChatGPT, one of the leading AI tools, for official business, the department has conducted preliminary experiments to gauge its potential.
The impact of Artificial Intelligence
The initiative, outlined in newly published commercial documents, seeks proposals from suppliers capable of offering services in innovation, strategy development, scaling solutions, integration, and ongoing maintenance.
The DWP aims to capitalise on generative AI’s capacity to revolutionise operations and unlock unforeseen opportunities.
Acknowledging the transformative impact of artificial intelligence, the DWP highlighted its intention to navigate this technological frontier cautiously. A “lighthouse program” launched last year has provided a controlled environment to test generative AI tools, including an internal solution based on Microsoft’s Copilot technology.
DWP and AI
Earlier uses of AI within the DWP have centred on enhancing operational efficiency, such as detecting fraud in Universal Credit claims. Despite criticism from civil society groups regarding transparency and potential biases in algorithmic decision-making, the department remains committed to expanding its AI capabilities.
Looking ahead, the DWP plans to host an information session in August for suppliers listed on the Crown Commercial Service’s AI DPS framework. This will be followed by an invitation for proposals from interested parties who complete a capability assessment.
To navigate the complexities and take opportunities presented by generative AI, the DWP emphasised the need for robust governance and ethical considerations. The department aims to strike a balance between innovation and accountability, ensuring that AI deployments serve the public interest effectively.
With a significant financial commitment earmarked for expanding AI applications in benefit management, the DWP’s strategic embrace of generative AI underscores its determination to lead in adapting cutting-edge technologies to meet evolving societal needs.
