The rapid evolution of technology is transforming and reforming governance, creating both opportunities and challenges. Governments must navigate the complexities of balancing innovation with ethical considerations and regulatory frameworks
From machine learning, AI, and space technology to medicine, we are seeing an unprecedented change in the way we use and leverage technology not only in our businesses but also in our everyday lives.
Reforming governance: Enhanced efficiency and transparency
As is well known, technological breakthroughs are expected to be highly disruptive and will bring about major transformative shifts in how societies function.
This makes good governance both easier and trickier business for governments. Undoubtedly, technology has played a significant role in the way governments govern and communicate with citizens. So far, technological advancements, such as the advent of the Internet, have facilitated improved communication, data access, and citizen engagement. This shift has allowed governments to streamline administrative processes, share information more readily and involve decision-making.
Technology has also revolutionised governance by streamlining processes, making them faster and more cost-effective while enhancing transparency. The automation of routine tasks through artificial intelligence (AI) and machine learning has freed up human resources for more complex decision-making processes. Digital platforms can simplify administrative procedures, minimize errors, and reduce the time and cost associated with traditional paper-based systems.
Data protection and privacy
However, it also forces governments to focus on protecting citizens’ data, creating regulatory frameworks, and integrating artificial intelligence (AI) to enhance transparency, efficiency, and citizen engagement.
It calls for the need for a balanced approach that addresses ethical and regulatory complexities without stifling innovation. Here, cooperation between regulators and technologists could help bridge knowledge gaps and create effective governance frameworks.
Government initiatives
As mentioned above, governments are increasingly using tech for good. According to a United Nations E-Government Survey, the total number of countries in the high E-Government Development Index (EGDI) group rose from 69 to 73 between 2020 and 2022.
This shows a positive global trend towards the development of e-governance.
As governments increasingly rely on digital solutions, the risk of cyber-attacks increases. With increasing digitization, the need to safeguard personal information has never been more critical. This requires continuous investment in cybersecurity measures and the development of robust protocols to safeguard digital infrastructure. Balancing the benefits of data-driven decision-making with the need for privacy and data protection is a crucial but necessary task.
Furthermore, new technologies and innovations do not necessarily work with existing regulatory frameworks. So, creating agile regulatory frameworks is essential to keep pace with rapid technological changes. That is why the UK spearheaded the creation of the Agile Nations, a forum with six other nations, to collaborate on experimental regulatory approaches to new technologies. This paves the way for countries to cooperate in helping innovators navigate each other’s rules, test new ideas with regulators, and scale them across global markets.
For companies that work closely with governments, especially in the outsourcing sector, efficiency and security are key.
Efficient and secure processes
At VFS Global, we use advanced tech for application and operational processes. We are always seeking advanced technologies and beneficial partnerships to offer secure and innovative services. To collect biometrics for visa purposes at the residences and offices of applicants, and to make the experience hassle-free and save time, we are already using technology that is both efficient and protected.
VFS Global recently decided to partner with the Responsible AI Institute (RAI) – a non-profit organization dedicated to promoting responsible AI practices – to develop AI solutions that are secure, ethical, and aligned with the operational needs of visa processing. This ensures that the company’s technological advancements in governance adhere to the highest standards of security and safety, complying with both local and international regulatory frameworks.
By leveraging its extensive network of over 3,400 application centres in 153 countries and its experience in processing over 292 million applications, VFS Global is at the forefront of reforming governance through technology, particularly in the sector of visa and passport processing, identity management, and citizen services.
This partnership-driven approach ensures that technological advancements in governance align with the specific needs and timelines of each government, fostering a responsible and innovative approach to reforming governance through technology.
