At Changeology Group, we are dedicated to transforming NHS operations through data-driven diagnostics and innovative solutions. Our mission is to enhance the efficiency and effectiveness of healthcare services, with a particular focus on critical areas such as cancer care
The NHS faces unprecedented pressures. From growing patient backlogs to resource constraints, the need for operational excellence has never been more critical. Changeology Group stands at the forefront of addressing these challenges, offering a unique blend of expertise in healthcare operations, data analytics, and change management.
Our approach is rooted in the belief that sustainable improvement comes from a deep understanding of current processes, coupled with targeted, evidence-based interventions. Through our comprehensive Current State Analysis (CSA) and Management Operating System (MOS) framework, we provide NHS Trusts with the insights and tools needed to drive meaningful, long-lasting change.
With a track record of success across multiple NHS Trusts, Changeology Group has demonstrated the power of operational transformation in improving patient care, reducing waiting times, and optimizing resource utilization. Our team of experienced professionals brings a wealth of knowledge in healthcare operations, ensuring that our solutions are not just theoretically sound, but practical and implementable in the complex NHS environment.
As you explore this brochure, you’ll discover how Changeology Group can partner with your organisation to unlock hidden efficiencies, enhance patient care, and build a more resilient, responsive healthcare system. Together, we can shape the future of NHS operations, ensuring better outcomes for patients and staff alike.
Our services
At Changeology Group, we offer a comprehensive suite of services designed to transform NHS operations and drive sustainable improvements. Our approach combines rigorous analysis with practical implementation, ensuring that changes not only look good on paper but deliver real-world results.
1. Current state analysis (CSA):
Our CSA provides a detailed, data-driven examination of your Trust’s operations. We uncover hidden inefficiencies, identify bottlenecks, and highlight areas for improvement. This in-depth diagnostic establishes the foundation for targeted interventions and sustainable change.
Key components:
- Comprehensive data collection and analysis
- Stakeholder interviews across all levels
- Process mapping and efficiency evaluation
- Benchmarking against industry best practices
- Detailed report with actionable insights
2. Management operating system (MOS) implementation:
Our MOS framework provides the structure and tools needed to drive continuous improvement. We work with your team to implement a robust system that enhances decision-making, improves resource allocation, and fosters a culture of operational excellence.
MOS features:
- Performance-focused metrics and KPIs
- Structured planning and allocation processes
- Data-driven decision-making tools
- Continuous improvement mechanisms
- Culture change initiatives
3. Operational transformation:
We don’t just identify problems – we solve them. Our operational transformation services take the insights from our CSA and MOS implementation and turn them into transacted and sustainable improvements. We focus on critical areas, working collaboratively with your team to co-produce a plan and then implement changes that enhance patient care and operational efficiency.
Areas of focus:
- Waiting list reduction strategies
- Resource optimisation
- Patient flow improvements
- Capacity and demand balancing
- Quality improvement initiatives
4. Change management:
We understand that successful transformation requires more than just process changes – it requires people to embrace new ways of working. Our change management services ensure that improvements are not just implemented but sustained over the long term.
Our approach includes:
- Stakeholder engagement and communication strategies
- Leadership alignment and development
- Training and capability building programs
- Cultural change initiatives
- Resistance management and mitigation
5. Ongoing support and optimisation:
Our commitment doesn’t end with implementation. We provide ongoing support to ensure that improvements are sustained and that your Trust continues to evolve and adapt to changing healthcare demands.
Support services include:
- Regular performance reviews
- Continuous improvement coaching
- Ad-hoc problem-solving support
- Periodic refresher training
- Long-term strategic planning assistance
At Changeology Group, we tailor our services to meet the unique needs of each NHS Trust we work with. Our goal is to empower your team with the tools, knowledge, and support needed to drive lasting improvements in healthcare delivery.
Why choose Changeology?
At Changeology, we bring a unique blend of healthcare expertise, data-driven insights, and practical experience to every project. Our track record of success speaks for itself, with multiple award-winning collaborations that have transformed NHS operations and improved patient care.
- “They are different from other consultancies – they ‘get it’. We are now performing at a higher level, staff have been integral to this and are truly invested. Changeology are a crucial part of this Trust and have helped us so much”
- “It was a real pleasure working with the Chnageology team and they made a big difference to our service”
- “We now understand our true capacity and this helps us to make informed decisions about our service”
- “The new changes they have embedded have helped us to make the right decisions for our patients regarding resourcing “
- “There is still a lot of work to be done but the support provided by Changeology has been invaluable .“
- “For the first time, I am confident the department will hit performance targets for the next year“
- “Without Changeology, we would never have set a new Trust record for weekly delivered activity”
- “Changeology has caused positive change, both in terms of process and behaviour.”
- “They have introduced multiple supportive systems… made these part of our everyday working lives. The systems Changeology have put in place and the support to use them has been really valuable.“
- “there is now a “cohesive and engaged team full of positivity and energy”, performing at levels surpassing those seen pre-COVID.”
Unparalleled expertise in NHS operations
Our team has extensive experience working with NHS Trusts across the UK. We understand the unique challenges and complexities of the healthcare sector, allowing us to deliver tailored solutions that drive real results.
Data-driven approach
We leverage advanced analytics and data-driven methodologies to quantify inefficiencies and identify opportunities for improvement. Our evidence-based approach ensures that every recommendation is grounded in solid data and analysis.
Proven track record of success
We’re proud to have partnered with numerous NHS Trusts and Cancer Alliances, delivering transformative projects that have earned industry recognition:
- HSJ Partnership Awards – Best Consultancy Partnership with the NHS
Our collaboration with the Lancashire and South Cumbria Diagnostic Collaborative and multiple NHS Trusts transformed endoscopy services through “The North West Endoscopy Improvement Programme”. - HSJ Partnership Award – Best Healthcare Analytics Project for the NHS
Our partnership with Airedale General Hospital and West Yorkshire & Harrogate Cancer Alliance on “HODU – Using Analytics for Effective Patient Scheduling and Resource Planning” revolutionised patient scheduling and resource planning. - HSJ Partnership Award – Most Effective Contribution to improving Cancer Outcomes
We transformed endoscopy services across multiple Trusts; reducing waiting lists, reducing costs for the Trusts while increasing the volume of activity ensuring faster diagnosis and treatment for cancer patients.
Collaborative approach
We believe in true partnership with our NHS clients. Our approach is not to dictate solutions but to work collaboratively with your team, ensuring that improvements are not only implemented but also sustained long-term.
Focus on sustainable change
Our goal isn’t just short-term fixes. We focus on building capabilities within your organisation, empowering your team to continue driving improvements after our engagement ends.
Commitment to patient care
At the heart of everything we do is a commitment to improving patient care. We understand that operational improvements directly translate to better outcomes for patients, and this drives our passion for excellence.
Choose Changeology for a partner that combines deep healthcare expertise, data-driven insights, and a collaborative approach to drive transformative change in your Trust. Together, we can shape the future of healthcare delivery in the NHS.
