NHS Somerset has chosen IEG4 to implement a cutting-edge digital Continuing Healthcare (CHC) platform. This move aims to revolutionize the All Age Continuing Care (AACC) process and enhance service delivery across the region
Addressing past challenges
Previously, NHS Somerset encountered difficulties with its existing platform, which necessitated significant manual input, particularly for data entry into property fields.
Benefits of the new platform
The new platform offers a user-friendly interface for both staff and patients. It enables the digitization and automation of referral forms, facilitating real-time updates on progress. Additionally, it provides a portal where users can access administrative and payment tools, offering complete visibility into the complex CHC process.
Streamlined workflows and improved efficiency
IEG4’s CHC platform consolidates multiple processes into a single digital system. This streamlined approach will enhance workflows for staff and facilitate the management of the entire assessment and referral process, including case management for CHC-eligible patients.
Meeting regulatory requirements
The platform aligns with the Patient Level Data Set (PLDS) requirements, enabling NHS Somerset to generate the necessary data extracts for monthly reporting to NHSE.
Enhancing patient experience and efficiency
Lynette Emsley, Associate Director of Continuing Healthcare and Care Sector Services at NHS Somerset, expressed enthusiasm for the new platform: “This will make it easier for individuals and their families to be involved in the CHC assessment process, and for patients and staff to readily access the information they need.”
A collaborative partnership
Stephen Ferry, CEO of IEG4, added, “We are excited to partner with NHS Somerset and address the challenges they face with our intuitive end-to-end platform.”
Modernising continuing healthcare
By modernizing continuing healthcare services, NHS Somerset aims to improve the quality, accessibility, efficiency, and sustainability of care delivery. IEG4 is committed to supporting this transformation and delivering a streamlined service that prioritizes patient wellbeing.
