Survey Solutions has been helping organisations track the opinions of stakeholders such as customers and employees for over 25 years
We are company partner members of the Market Research Society, the professional trade body for market research in the UK.
We offer ongoing tracking programmes and regular ‘point in time’ methodologies to meet any client need for feedback.
Our technology platform has been developed in house and comprises state of the art questionnaire delivery and reporting platform functionality. This includes being adaptable for all types of device (laptop, tablet, smartphone) and the opportunity to develop bespoke functionality if required.
All our work is managed in accordance with an externally audited ISO 9001:2015 quality management system.
Employee surveys
A fully engaged employee is committed, speaks highly of their employer and is enthusiastic about performing to the best of their ability. Our survey specialists can help by using carefully considered questions, providing results to inform managers and assist decision making. Our Employee Engagement Index and our Engaged/Passive/Disengaged measures allow you to track engagement and evaluate engagement throughout your business.
There is plenty of hard evidence about the value of engaging employees. We believe that:
- People who work in organisations that effectively engage their workforce benefit from increased motivation, productivity and job satisfaction
- Managers benefit from a greater retention of talented employees
- Customers benefit from a better user-experience
- ..and the business benefits from an improved bottom line
360 Degree Feedback
Feedback from colleagues, peers, direct reports, line managers, customers, and external suppliers gives a comprehensive insight into the strengths and development areas a person exhibits in their job, as seen by those around them.
easy360 is a simple and cost-effective way to administer a 360 programme of appraisals. Using our pre-developed questionnaires or your own questions, easy360 delivers rigorous in-depth assessment and comprehensive, easy-to-read reports.
For a large scale solution to your 360 Degree Feedback needs, our Enterprise-level 360 Web Applications could be just what you need. These can be fully bespoke, incorporating international, multi-lingual requirements, branding, customised reporting etc.
Too often, appraisal feedback can be too general in nature, leaving little in the way of an action plan.
In contrast, our employee assessments are designed to generate actionable responses and deliver meaningful change. We invite all those within an individual’s operational area to provide feedback that can transform careers and boost company performance.
Our all-encompassing appraisal systems assess a wide range of skills and behaviours, including:
- Relationships between people and teams
- Customer interaction, both externally and internally
- How managers mentor and encourage their teams
- Communication skills at all levels of the organisation
Customer Surveys
Highly satisfied customers are the key to organisational success. Maximising customer advocacy, commitment and satisfaction can generate significant growth.
Our customer experience experts will create the survey that is right for you and right for your customers. Our best practice approach will ensure that you capture the thoughts and feelings of your customers, gaining the insights you need to deliver great experiences.
The metrics you use are key to driving improvements in customer experience, and can include overall satisfaction, share of wallet, loyalty, purchase intention and recommendation. We can guide you on the use of metrics, including Net Promotor Score to identify customer needs and key touchpoints.
Measuring and tracking customer experience via satisfaction surveys and customer feedback systems is a critical element of business intelligence for most successful organisations.
It is a competitive advantage which can:
- Provide direction for innovation and new product development
- Offer protection from repertoire behaviour
- Highlight parts of the customer experience which can provide differentiation
- Give customers a better user-experience
- Flag where the customer experience is not delivering to focus improvements
We don’t believe in ‘one size fits all’
No two organisations are alike, so we work in partnership with clients to develop a tailor-made solution that fits their specific needs.
This can incorporate a range of approaches, including:
- Simple and in-depth surveys
- One-off and on-going survey programmes
- Regular Pulse surveys
- Focus groups or 1-1s to investigate specific issues
- Ongoing feedback systems providing regular updates on the employee experience
- Online reporting and action planning for local managers to see the results for their teams
