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The UK railway system: Are Britain’s railways heading in the right direction?

Here, Dr Michael Harrison, Senior Lecturer in Economics and Finance, explores the current state of the UK railway system, highlighting the different models in operation and the upcoming changes.

Building lasting loyalty: The power of exceptional customer experiences

In today's fiercely competitive business landscape, the path to success lies in creating remarkable customer experiences. Unhappy customers will vote with their feet, often without sharing what has led them to move away from a particular organization.

Adopting voice commerce in 2024: Benefits and challenges

Revolutionalizing the shopping experience by embracing voice commerce in 2024 for seamless digital interactions.

International order management hurdles and how custom OMS can help

Navigating the complexities of international order management poses challenges, from diverse regulations to inventory issues.

Improving retail customer experience with virtual reality

In the fiercely competitive retail market, businesses face escalating customer demands. To thrive, organisations must leverage virtual reality technology .

It’s time for managed services to start delivering for users

Managed services as a means of outsourcing to reduce cost and improve the performance and support of live services, promises so much but, sadly, often fails to live up to expectations.

How local councils are using low-code technology to improve citizen wellbeing

With the support of low-code technology, local councils can easily improve citizen engagement and cost-effectively protect their health and environment .

How can workflow management platforms drive digital transformation?

Marc Hoogstad, Head of Product Management at Finworks, explains how workflow management platforms can boost workforce digital dexterity, optimise organisational agility, and support businesses in implementing new ways of working to achieve desired outcomes.

Adopting a digital-first public sector service approach

James Johns, a CX Consultant at Route 101 Ltd. discusses scaling up a digital-first public sector approach to service.

The secret ingredient for successful digital transformation

Here, we hear the story about the secret ingredient for successful digital transformation, as engagingly told by Mark Vincent, Owner of Applied Change Ltd.

AI can assist in reducing waiting lists for mental health services

The NHS is currently overwhelmed with long waiting lists of people trying to access mental health services. How could AI streamline these lists?.

How the public sector can harness digital identity to dissolve the digital divide

A robust digital identity strategy underpins a resilient organisation, and it is paramount that the public sector takes this into account to achieve digital inclusivity.

What do Microsoft’s latest updates mean for Microsoft Solutions Partners?

Becoming a Microsoft Solutions Partner is a significant achievement for any technology company, but recent updates mean it is now harder than ever to achieve this status.

Why a standardised approach is key to stop greenwashing in labelling

The European Commission found that more than half of environmental claims made in product advertising are misleading, unverified, or unclear - how can we stop greenwashing?

Crown Commercial Service: G-Cloud 13 & DOS6 updates

Open Access Government provides an update on the Crown Commercial Service agreements G-Cloud 13 and DOS6.

Three reasons to add VR MDM software to your tech stack in 2023

Nadav Avni, Chief Marketing Officer at Radix Technologies, explores three reasons to add VR MDM software to your tech stack in 2023.

Cloudy with a chance of success: Moving your contact centre to the cloud

Cloud is transforming organisations, unleashing $1 trillion in value for Fortune 500 companies - now, it's time to move it to contact centres.

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Latest Academic Articles

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