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The UK railway system: Are Britain’s railways heading in the right direction?

Here, Dr Michael Harrison, Senior Lecturer in Economics and Finance, explores the current state of the UK railway system, highlighting the different models in operation and the upcoming changes.

MACH for ecommerce: opportunities and challenges

Highlighting the benefits and challenges of implementation of MACH architecture, ecommerce business could be changed for the better.

How Open Banking can improve customer engagement in the public sector

With over six million UK users, it’s safe to say that open banking is no longer in its infancy, but how can we use it to improve customer service?

Designing digital solutions to drive positive change in society

Digital solutions can enable government organisations to reach a wider number of people, provide a better experience for service users, and make the organisation more efficient.

Low-code helps UK councils to digitally transform and abandon legacy IT systems

Legacy IT systems are an obstacle to many UK councils in customer service operation, but low-code may be able to advance next-generation digital services.

How local government organisations can streamline HR processes

Local governments can improve their sensitive HR processes through efficient self-service systems, potentially bringing reductions in costs and labour and increased employee satisfaction.

Helping the public sector get on the road to carbon net-zero

Crown Commercial Service details how they are helping the public sector get on the road to carbon net-zero.

Micro data centres: exploring the increasing demand

Micro data centres are nothing new, but it is only now that organisations are using them as part of their data centre strategy, explains Birgit Jackson.

CyberCX added as a supplier on Crown Commercial Service

CyberCX has been named as a supplier on Crown Commercial Service (CCS) Cyber Security Services 3 to support the public sector.

The updated changes to CCS Digital Outcomes and G-Cloud 13

Digital Outcomes and G-Cloud 13 have had an update for CCS customers and suppliers, including discussing buyer accessibility and commercial agreements.

Novacyt is powering ahead and tackling emerging health concerns

Empowering employees and examining emerging health threats in a new strategy for business growth is Novacyt CEO David Allmond’s mission in the weeks ahead.

National Customer Service Week: Changing consumer expectations

Technology experts evaluate the impact of changed consumer expectations, in recognition of National Customer Service Week 2021.

CX: Voice Of The Customer: Are You Listening?

Chris Merricks, Director at CX Consultants, considers the needs and wants of customers and asks, are we listening to them?

Consumers would abandon online services with a poor login experience

Marc Power, regional vice president of UKI-MENA at Auth0, discusses what online services should take away from a recent YouGov report about consumers login experience.

Why organisations need to address data management

Chris Hyde, Global Head of Data Solutions at Validity, discusses how businesses can attain quality data to help further boost e-commerce and in-store sales success.

‘Capital has no responsibility toward humans or the planet’

Professor Boris Durisin discusses Milton Friedman’s claim that the social responsibility of business is to increase profits, and points to the prevalence of civic responsibilities.

The importance of a complete online presence for businesses

Terri Misters, Marketing Specialist at LCN, explores why businesses must consider all aspects of their online presence.

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Latest Academic Articles

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