Here, Dr Michael Harrison, Senior Lecturer in Economics and Finance, explores the current state of the UK railway system, highlighting the different models in operation and the upcoming changes.
Steve Bell, VP EMEA Solutions Consulting, Verint Systems, explores how a new progressive mindset of customer engagement can empower public sector brands.
Tech experts give their thoughts on how small businesses can utilise the goodwill felt towards them during lockdown and provide a personalised customer experience as we move further away from lockdowns.
"Let's build solutions that enable a vision for future generations and to show the world how great the UK is in providing outstanding customer service", says Simon Seymour-Perry, Country Managing Partner at Netcompany.
In this article Bogdan Marinescu, MD and Founder of Digital Trails, talks about the importance of online visibility during a period when most businesses are pivoting online and we are experiencing increased competition for brand and product share of voice.
Valur Svansson, principal consultant at IP Integration, discusses why the public service sector must embrace tech and offer customers alternative methods of communication at a time when millennials are afraid of speaking over the phone.
Ben Revill, Business Consultant at Xpedition, highlights a five-step strategy that your organisation can follow in order to achieve a successful digital transformation transition and evolve with customer demands in 2020.
Suzi Daley, External Affairs Manager at United Kingdom Accreditation Service (UKAS), focuses her thoughts on customer rating review systems online and UKAS accreditation in the health and social care system.
Associate Professors Joline Uichanco, Stefanus Jasin and Debjit Roy offer their expertise to discuss how blockchain can be used to solve traceability, trust, and transparency challenges faced by omnichannel retailers.
Tim Dunn, Commercial Director at ValidSoft discusses the benefits of deploying voice biometric technology and how it can transform modern call centres.
Propelled by new technologies and changing consumer attitudes, local government as with many other public sector services is looking at ways to become more customer-centric. Yet what does this mean in practice and how exactly can it be achieved?.
Jean-Michel Franco highlights the importance of being data-driven in the pensions industry in order to modernise and implement a successful digital transformation strategy.
