Here, Dr Michael Harrison, Senior Lecturer in Economics and Finance, explores the current state of the UK railway system, highlighting the different models in operation and the upcoming changes.
Changes in UK policy and legislation could be negatively impacting the financial service industry’s ability to build a globally competitive digital customer experience
What challenges and opportunities could the Second Payment Services Directive (PSD2) provide?
The Second Payment Services Directive (PSD2) requires banks to open their payments infrastructure...
Banks to rethink communication with customers in light of upcoming PSD2
The Second Payment Services Directive, coming into effect on 13 January 2018, will enable...
Dave Aspindle, Head of Public Sector at Littlefish explains how getting the Service Desk right can dramatically improve the government’s efficiency.
It goes without saying,...
John McMahon, Product Director at IEG4, an enabler of digital services in the public sector, discusses how austerity in local government is, by necessity, driving a revolution in customer service delivery
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Latest Academic Articles
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