Beyond big-ticket spending, a crucial public sector shift is underway. In this exclusive opinion piece, Tony Mercer, former Home Office senior civil servant, explores how digital services and AI integration across the NHS and HMRC promise to revolutionise daily life by enhancing customer service, making public services as seamless as private ones.
Julie Smith, business consultant/project manager and Luke Taylor, programme manager at Entec Si, advise how local authorities can ensure continuity during COVID-19.
It’s hard to be Agile in Government. Within an elected government delivery is expected to mirror a published manifesto. Do something different, and the words ‘U-turn’ threaten within the corridors of power.
Dave Aspindle, Head of Public Sector at Littlefish explains how getting the Service Desk right can dramatically improve the government’s efficiency.
It goes without saying,...
Innovation in the public sector can be slow-moving. Alistair Smith at Contino explains how government services can get the sleek style of a start-up
Although...
