To modernise local public services, the UK Government has launched GDS Local, a new government unit designed to help councils across the UK to deliver simpler, faster, and more accessible digital services.
Martin McKay, co-founder and CEO of Texthelp, outlines the results of a recent YouGov report examining the accessibility of online services during lockdown.
In order to make transformation more effective and beneficial in the long term, user-centred design must come into play, says Sam Menter, Co-founder and Managing Director of Mace & Menter.
Julie Smith, business consultant/project manager and Luke Taylor, programme manager at Entec Si, advise how local authorities can ensure continuity during COVID-19.
It’s hard to be Agile in Government. Within an elected government delivery is expected to mirror a published manifesto. Do something different, and the words ‘U-turn’ threaten within the corridors of power.
Dave Aspindle, Head of Public Sector at Littlefish explains how getting the Service Desk right can dramatically improve the government’s efficiency.
It goes without saying,...
Innovation in the public sector can be slow-moving. Alistair Smith at Contino explains how government services can get the sleek style of a start-up
Although...
