Public Sector

How AI is being used to transform public services in the UK

New records show the role AI and algorithm tools play in the Government and how they contribute to change within the public sector.

Adopting a digital-first public sector service approach

James Johns, a CX Consultant at Route 101 Ltd. discusses scaling up a digital-first public sector approach to service.

Balancing data sovereignty and user experience: Lessons from the private sector

The government needs to take learnings from the private sector on how it can better balance data sovereignty and user experience by building data products around citizen services.

The roadmap for digital and data and its influence on public sector tech goals

In June 2022, the UK government laid out its 2022 to 2025 roadmap for digital and data, emphasising 'transforming for a digital future'. How will this impact the public sector?

New UK and Switzerland agreement will allow professional qualifications to be recognised

This significant accord serves to officially recognise and validate professional qualifications obtained in the United Kingdom within the borders of Switzerland.

CCS Mobile Voice and Data Services agreement update

CCS provide an update on the Mobile Voice and Data Services agreement, illustrating the broader aim to enable the best pricing on core services for the public sector.

It’s a speed thing: Public sector digital transformation

Public sector digital transformation has been a slow and challenging process. Exacerbated by a lack of funding, many agencies struggle to maintain legacy IT infrastructures, or upgrade them.

It’s time for public sector employee financial wellness to be a priority

Financial wellness is an under-discussed topic for the US public sector. What can organisations do to tackle increasing financial stress?

When it comes to social care reform, who’s responsible for spearheading change?

Half the British public does not believe care homes are capable of providing their loved ones with adequate care, and yet social care reform continues to lose out.

How public sector investment can address the mental health crisis

Mental health used to be rarely spoken about, but the current mental health crisis has been brewing for years, and the COVID-19 pandemic finally put it in the spotlight.

What type of digital transformation is right for public services?

Thom Beckett, Transformation Lead at Made Tech, explores the different types of digital change that can be applied to public services to make sure they’re user-centred.

Embedding Zero Trust in the DNA of public sector security

Matt Poulton, General Manager & Vice President EMEA & APJ at Forescout Technologies, discusses how public sector organisations can build a Zero Trust framework to mitigate internal and external cyberattacks.

Recruitment lacks impact without staff management strategy

An increased focus on staff management and relations by HR decision-makers is essential to recruitment, argues Crown Workforce Management’s Managing Director, Mike Hawkesford.

Unlocking the power of the public sector cloud

Duncan Gillingwater, Regional Director, Public Sector UK&I, Dynatrace, discusses why the transition to the public sector cloud needs to happen, now.

Making EV charging infrastructure and EV uptake easier for local authorities

With over 30 years of experience in developing smart electronic solutions, EZ-Charge explains how it is supporting a seamless uptake of electric vehicles by working with local authorities to offer user-friendly and reliable EV charging infrastructure.

How the public sector can harness digital identity to dissolve the digital divide

A robust digital identity strategy underpins a resilient organisation, and it is paramount that the public sector takes this into account to achieve digital inclusivity.

The UK sees a 26% increase in new vacancies in public sector jobs

Public sector jobs in the UK are increasing annually, with March 2023 being a record month with a 98% increase for the public sector.

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Latest Academic Articles

The latest academic articles from key research stakeholders